COVID-19 (Coronavirus)

In light of the Coronavirus outbreak, Omega Elifar Ltd has taken comprehensive action to minimise risk to residents and staff across our care homes. The health and wellbeing of the people we support and our staff team remains our highest priority.

This page details the latest information from Omega Elifar Ltd about the steps we are taking at our homes and includes some resources which we hope you will find useful.

Omega Elifar’s COVID-19 Plan and Risk Assessments

At Omega Elifar Ltd we have developed our plans and risk assessments in line with Government and Public Health England (PHE) guidance to be prepared for any eventuality, including in the event of a coronavirus outbreak in one of our homes. Led by the Senior Management Team, our Registered Managers are overseeing the implementation of our COVID-19 Plan. They are working closely with the relevant Local Authorities and Public Health England (PHE) and we are continually reviewing the ever changing situation.

Click here to view our OEL Contingency plan and Business Continuity Plan v4

Click here for our COVID-19 Workplace Risk Assessment July 2020

For comprehensive information about COVID-19 and the spread of Coronavirus itself, please follow the latest advice on the NHS or Gov.UK websites.


All care staff are given comprehensive social care training from our training partner Redcrier. This training includes Infection Control Measures and the correct usage of Personal Protection Equipment. We have also trained our staff in understanding the signs and symptoms of Coronavirus and all staff are following enhanced hygiene procedures within the homes, using Personal Protective Equipment at all times, and adopting stringent handwashing and cleaning and disinfection measures. We have comprehensive contingency plans in place for each home should an outbreak occur and regular information and updates are being given to staff via our Registered Managers.

Hygiene in our Homes

Visiting Policy

There are indications that we are now seeing an increase of infections of the COVID-19 virus and the UK is at a critical phase to track, contain and control the spread.

At this current time, it remains that we are still not admitting families, friends into our care homes, staff continue to observe strict PPE and infection prevention standards.  We recognise visits are hugely important for the wellbeing of your loved ones, extra precautions will be needed as we move into the autumn and winter months including supervision of all visits to ensure social distancing and infection control measures are adhered to at all times.  We know that this has been an anxious time for many, and we want to reassure you that the health and safety of our resident’s, families and team members remains our number one priority.

With that in mind we have been looking at ways, we can safely continue contact with families,  however things will be different to before and we will be rolling out a number of additional measures and precautions for visitors to ensure we uphold the safest environment as possible.  We are looking at how we can adapt individual homes environment to facilitate safe visits considering individual needs and capabilities.

To limit risks, where visits do go ahead, visits should be limited to a single constant visitor wherever possible, this is to reduce the overall numbers of visitors to the care home and the consequent risk of infection.

Please note that it is still not possible to enable visits by children at present, given the current guidelines, PPE, and social distancing measures.


Types of Visits

  • Window visits:  A safe ground floor window access for both residents and their visitors and the relevant social distancing and PPE measures will need to be observed.
  • Garden visits:  Relevant PPE measures and social distancing will apply and independent access to the garden is needed so that visitors avoid moving through the care setting
  • Drive through visits:  These are facilitated visits in the car parks of our Care Homes.  Relevant PPE measures and social distancing will apply.
  • In-room visits:  These visits may continue to be facilitated as appropriate, in line with national guidance in relation to essential / end of life visits to ensure the person can die with dignity and comfort.  Full PPE measures and social distancing will apply in these cases.
  • Designated areas within the care home where settings allow for this:  Depending on the physical layout of the care home, it may be possible to enable visits to an identified location inside the care home which facilitates good ventilation, social distancing, ease of access for people.  An example might include the use of a conservatory as a designated visiting area.


Where a service user lacks mental capacity to understand about the current pandemic, there may be an additional risk because the person is unable to keep to social distancing rules. Omega Elifar Ltd will weigh up the risks of a visit against the individual’s human rights and the emotional risks to the individual of not seeing loved ones, in consultation with family and relevant Professionals.

In return we ask that visitors abide by our Responsible Visitor Code COVID-19 Responsible Visitors Code

Day to Day Life

We want to ensure that our residents experience a minimal amount of disruption to their day-to-day lives as we continue to implement our contingency plans. Entertainment and activities continue as before within the home and quality care, meals and hydration are all delivered as usual.

Our staff are doing all they can to ensure that life in our homes remains as comfortable and sociable as possible and we are using technology such as video calling to support residents to maintain contact with their loved ones throughout this period. We are keeping in regular contact with relatives so they have information about their relative’s health and well-being.
Where there are exceptional circumstances for a visit, these will be carefully considered and discussed to ensure that safeguarding steps can be taken to protect residents and staff.

Keeping Safe

In addition to the enhanced hygiene measures we have implemented, all residents in our homes are having their temperature checked regularly to allow for early detection if somebody is unwell. In addition, on arrival for their shift at the home, staff members are being health screened before donning Personal Protective Equipment as required.

Government launches NHS Test and Trace service

The NHS Test and Trace service, launched on 28th May 2020, forms a central part of the government’s coronavirus recovery strategy
The service will help identify, contain and control coronavirus, reduce the spread of the virus and save lives. Anyone with symptoms will be tested and their close contacts will be traced.  For further guidance on this service, please click on the link below:

Click here

Advice and Resources

As well as the advice on the NHS, Public Health England (PHE) and websites, we have added some easy read advice and resources that help explain the current Government advice.  Please find the link below: